Read different. The customer service is no help at all. Went looking for that second piece of equipment and did not see it. YP - The Real Yellow PagesSM - helps you find the right local businesses to meet your specific needs. poorer customer service. . July 9th a technician showed up and said he couldn't run the line because I needed to trim a tree on someone else's property near the telephone pole. 1 Court Square West, Long Island City, NY 11101. Contact a location near you for products or services. Very sneaky and not client oriented. The program is available to new and existing SuddenLink customers. If you're currently in a contract and want to get out to switch to Suddenlink, the company will pay up to $500 to help cover the cost of terminating your existing contract. Information provided on Forbes Home is for educational purposes only. Accept Appointments. Keep reading to learn how. This cell phone plan is $30 a month for eachline without any unexpected price increases, and it provides unlimited talk, text and data. Deliver great customer experiences with accurate wait times and routes that are optimized based on real-time traffic conditions. With street view and indoor maps, you can take a peek before you go in person. Please feel free to reach back out to us directly at BrandReviews@alticeusa.com and include her full address or account number. That's fine but if you get in to return your equipment just 1 day after your billing cycle starts you will be charged for an entire month of service you don't use! Companies have different return options to choose from. If no stars becomes a thing this company sure would have that. Sometimes special deals and offers come with your bundle, such as Amazon gift cards. internet requires a modem and router. Find nearby suddenlink stores. Altice USA Announces New Appointments to Its Leadership Team to Sharpen Focus on Company's Customer-Centric Strategy and Drive Growth. You are welcome to visit the world's famous scenic spots. 1.Build maps experiences throughout the world. I would not recommend anyone using Suddenlink. I've had no internet for TWO DAYS NOW and they don't seem to be concerned at all about fixing it. Ask us about our "no box or no label" and Group Ship programs. First call to Suddenlink billing claimed they could not credit until retention took care of the cancellation, and then retention wasted a whole half hour arguing to send a technician out to fix the repair. Visit a participating retail location below. This site does not include all companies or products available within the market. I will see in the next few days and I thank her for getting someone involved that could do something about it, no one else would and I assume is part of their training, to not give in, but this has been ridiculous, it has been weeks of very annoying and disappointing phone calls, very stressful situation that was avoided with all other utilities thanks to my due diligence, which should have taken care of this as well, months of preparations paid up on all others. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. FAQ. Hi Clara. This compensation may impact how, where and in what order products appear. Attach the label.Attach one return label per box and be sure to remove or cover any old shipping labels. disconnection/billing/returning equipment. Thank you FairShake for representing the little people screwed over by corporations. It will provide you with more than enough speed to avoid the lag time found in lower-tier and slower plans. Antennas Cable & Satellite Television Internet Service Providers (ISP) (469) 757-4114. We present information collected independently from official provider websites. So on July 5th that's what we did and there was no internet provided. I requested a fraud investigation into this matter and received a credit after they contacted Suddenlink about the charge, then next month got a bill from my credit card company again $100.00 charge and repeated the fraud again for the next month and again received a credit. This compensation comes from two main sources. I did all that stuff just so I won't be charged and I'm still being charged. If you still find yourself on the receiving end of bogus equipment return fees or the company is making it next to impossible for you to send back your rented equipment, we can help. This page didnt help me choose a product or service. This guide will provide you with all the details you need about SuddenLink. YEARS IN BUSINESS (972) 636-4444. I have been with Suddenlink about a year and a half. I'm currently looking at different options for internet. If drivers get held up in traffic, wait times get updated automatically, putting customers minds at ease. Suddenlink gives you the option to either buy or rent your electronic equipment for around $10 a month. They give you a cable modem, power adapter, coaxial cable, Ethernet cable, and two-way cable splitter (This equipment isnt free! Hey, Shelley! They got more done in a few weeks than I did in over two years. 36, Lane 200, Yongji Road, Xinyi District, Taipei City. Call-back available YES. If I could give Suddenlink NO STARS I would. I want to cancel." Google does maps best. Scale confidently, backed by our infrastructure. There are many ways to pay your bill. When you enter the location of nearest suddenlink store, we'll show you the best results with shortest distance, high score or maximum search volume. Enter ZIP code or city, state as well. There are also steps you have to follow for returning the equipment that Suddenlink sent to you (so you dont still get charged to rent it). Whats the difference between a router and a modem? Get expert advice on your home, design tips, how much to pay for pros and hiring experts, delivered to you daily. Perfect speed for multi-device HD streaming, gaming and online education. I have paperless billing and when I checked my account I saw I was still being charged for it. If you choose to keep it, you'll owe $125 for the modem and between $75 and $150 for the wireless router. From 18:01, an overtime fee of half an hour will be charged. Pay with a credit card, no account required. Almost three weeks later of this extremely annoying hassle someone sends an email stating that they are aware that we have been contacting customer service and to please call or email. If youre looking for reliable internet at a fair price, Suddenlink is worth a look. Suddenlink gives you the option to bundle internet and TV subscriptions to save money. Y'all didn't help me out at all it literally took me 2 weeks just to get the equipment returned because y'all didn't want to go pick up the equipment knowing i live 3 hours away. I have been charged $80 for equipment I personally returned 8 months ago! Suddenlink Communications. I started using suddenlink about two years ago. While most areas offer unlimited data, certain pockets have data caps for lower-tier plans with max download speeds below 200 Mbps. The compensation we receive for those placements affects how and where advertisers offers appear on the site. We appreciate you taking the time to share what happened. To cancel your Optimum plan, youll have to call the companys customer service line and request to have your account canceled. Got a question about this activity? Overtime fee: $250/30 minutes billing. Its terrible, all y'all want too do is put a whole in my pocket. Their service is a joke. Recent Locations. $74.99 a month. How do I know I can trust these reviews about Suddenlink? Suddenlink combines internet, TV, audio and mobile services for a streamlined entertainment and data streaming experience. Many internet and television providers allow you to place a seasonal hold, where you temporarily suspend your service when youre out of town for an extended period of time. Count on accurate, real-time location information. Bring the real world to your users with customized maps and street view imagery. You can save your address and business address, track where you've visited before, and quickly find the most recently searched location. Yes No. So I am wondering what would be the reason of giving them out. . Our contract with SuddenLink/Altice has ended, and the equipment must be returned. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. ConsumerAffairs is not a government agency. 2.5 months later, Suddenlink charged my credit card for $70.41. The suddenlink stores locations can help with all your needs. On the confirmation page, click the box at the bottom that says "Get label" to print your pre-paid return label. That was back in September. Sign up to receive our free weekly newsletter. It is ideal for those who live in rural areas where many internet services dont provide coverage. 8:30 AM - 6:00 PM. Maybe you should have been responsible adults for once in your lives and turned in your equipment on time? How to find suddenlink stores near me. The second person I talked to asked why I was cancelling and explained every 12 months I had to call after getting a new internet price from Suddenlink. Find way to . Database of Suddenlink stores, factory stores and the easiest way to find Suddenlink store locations, map, shopping hours and information about brand. Phone number to dial 877-694-9474. Reach out to customer service if that doesnt work. I just want to discontinue my service." It's a horrible company. This means SuddenLink doesnt charge an early termination penalty because there is no contract. Second, we also include links to advertisers offers in some of our articles; these affiliate links may generate income for our site when you click on them. If you cancel your Suddenlink internet service, you must return your equipment or pay for it. Where? Understand Suddenlink Early Termination Fees. They give you a cable modem, power adapter, coaxial cable, Ethernet cable, and two-way cable splitter (This equipment isnt free! We do not present information about every offer available. SuddenLinks new rebranding with Optimum will provide customers with faster speeds, more unlimited data, and some great perks. If you do this, you can make sure you are . Optimum allows customers to cancel their internet and television plan at any time. Not only did they not credit the fraudulent charges, they added the $70.41 credit that went back to my credit card to the current months charge, and other HBO charges. (But you still won't own them!) Tue. Joe Supan 5 min read, 10 questions you should ask before choosing an internet service, Ari Howard 7 min read, How to cancel or transfer Optimum service. Yes, you do need both a router and a modem. When I tried to ask for the prorated bill, they wouldn't do it. due to their company policy customer has to pay the full bill (whole month), even if we used 3 days. Advertised vs. actual internet speeds Are you getting the internet speeds you pay for? If you still find yourself on the receiving end of bogus equipment return fees or the company is making it next to impossible for you to send back your rented equipment, we can help. Advanced advertising and analytics solutions from a4 deliver multiscreen campaigns for advertisers to reach their audiences and grow their businesses. Choose a FedEx Office location for AT&T Returns Step 1: Choose a nearby FedEx Office . Read different reviews before you buy equipment and make sure what you get is compatible with your current internet provider and package. Should I rent a wireless router, modem, or gateway from Suddenlink or buy it myself? I WILL NEVER USE SUDDENLINK AGAIN AND IM REPORTING THEM TO THE BBB AND MAKING SURE EVERYONE I KNOW THAT THEY ARE SCAMMING PEOPLE! By using this website you agree. We pride ourselves in delivering 24/7 customer service with over . She writes about topics including budgeting, student loans, credit, mortgages, investing, broadband and insurance. Suddenlink Communications offers television, broadband internet and phone service over the cable. We verified pricing and speeds for service in White Plains, NY. Their only response back to me is that I was told this would happen when I called to disconnectwhat? Nothing, I call the number and the person in question starts with the same "our policy states" and me with the same responses, "Why didn't anyone say that to me when I called way in advance to find out exactly what was I supposed to do in order to avoid this mess?". Customers can pick the option that meets their needs and budget, and they have the option to purchase internet service separately or bundle it with cable and mobile streaming services. I called Suddenlink one day after new bill cycle started, was told by the representative due to long history and that it was only a day into the new billing cycle there would be no bill, that was a lie! Does Optimum charge an early termination fee? And if you are set up on automatic pay, YOU ARE SCREWED! Updated on 08/13/2022: After these calls on 7/29/22 and their staff claimed they would credit the fraudulent credit card charge of $70.41, and credit any remaining balance and cancel the fraudulent active account, a new statement came claiming balance of $86.74. Your insight helps, and well do our best to improve your experience. Copyright 2023 Intermodal Association of North America. How Much Does A Home Security System Cost. For long hair, remember to tie your hair with a rubber band. We value your privacy. Check your inbox and stay tuned for deals, news and more. Their service is TERRIBLE. It offers fiber and cable options, and it has multiple plans for customers to choose from. If we include a prepaid label in your new equipment's box. Enter a location to find a nearby suddenlink stores. Listen to mine, customer service is pessimal. Copyright 2014 - 2023 Search4Stores.com. Customer Number 877-694-9474 - by the Numbers. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. And I forgot to disconnect. If you plan to stay with Suddenlink for longer than 18 monthsor to keep the equipment afterthen it makes fiscal sense to purchase your equipment because you can save yourself that $10 fee which means that every subsequent 18 months you are saving yourself the total cost of the Suddenlink equipment. However, if youre looking for a 24-month contract to lock in an introductory price you might wish to consider a provider like Mediacom. Disconnect the equipment you wish to return and carefully place it, including all remotes and power cords, in a box of your choosing. Line ID: @151cbmzs. Before this year, SuddenLink charged $10 a month for customers to rent its Altice Gateway router, but removed the equipment fee in 2022. Hi, Gerardo! Unsubscribe easily. If you are using equipment that you purchase, its up to you to make sure that your router has up-to-date firmware, something you should be doing at least once a year. New Jersey: (973) 230-6048. Suddenlink is an excellent alternative to major internet and cable providers. THIS IS AN ADVERTISEMENT AND NOT EDITORIAL CONTENT. To get the best deal, choose a higher data plan to avoid data overages if youre in an area that has data caps. HELL NO! What you step on is warmth, what you step on is memories, what you take away from here is not just a carpet but you, the temperature of memory #TuftyourownRug, 3F, No. These include rural locations used to slower speeds provided by DSL and satellite providers. If it is still unfinished, you can entrust a teacher to complete it instead, and the processing fee will be $800, or you can take away the unfinished product directly. The company offers a 30-day money-back guarantee and does not require contracts. Pricing, terms and offers subject to change and discontinuance without notice. Suddenlink bumps up its prices after your first 12 months of service. You need to call customer service to cancel your plan. I was NEVER told this was going to happen when I signed up. Up to 500 Mbps download. Its easy to cancel Optimum internet and television service. Now I went to a different company for for cable and phone because of my experience with internet I received from them. Search results are sorted by a combination of factors to give you a set of choices in response to your search criteria. Contact a location near you for products or services. It offers 99% nationwide coverage, and you can cancel at any time. Unsubscribe at any time. See below.). We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures. Do I need both? They also that they were increasing the speed at no cost to customers then two months my monthy rate for enternet service ONLY is at 70.00 . Ari Howard 3 min read. If we send you a return kit. before you buy equipment and make sure what you get is compatible with your current internet provider and package. All Rights Reserved. The differences I have called my bank and had my card discontinue the money they pulled for the extra month when I return the equipment and day after the billing cycle You can use the Suddenlink location finder and visit a store in your area to return the items in person. It offers satellite imagery, aerial photography, street maps, 360 interactive panoramic views of streets (Street View), real-time traffic conditions, and route planning for traveling by foot, car, bicycle and air (in beta), or public transportation. Are you moving to a new home or unhappy with your Optimum? Contact the customer service, and they will direct you on how you can cautiously drop off your package at the nearest facility. In 2020, Google Maps was used by over 1 billion people every month. Find nearby nearest suddenlink store. Find a suddenlink stores near you today. Google does maps best. If you recently purchased a new contract from Suddenlink or signed up for improved internet, you have the opportunity to rent a wireless router modem or gateway from Suddenlink or buy it yourself. Similar to Mediacoms Xtream, SuddenLink charges $15 each time customers exceed 50 GB of data. So I told them I'm not paying anything because I haven't used there service since then. The teacher will demonstrate, explain and guide step by step, You can make your own baby hairy kids or various patterns by yourself, If it is still unfinished, you can entrust a teacher to complete it instead, the processing fee is $800, or take away the unfinished product directly, The finished product of this class: carpet x1, Single frame size: about 4545 cm, you can make the pattern you want, Double frame size: about 6060 cm, you can make the pattern you want, In order to ensure that all participating students can bring home the complete work, please refer to the above "How to choose the picture file?" 20. On average, monthly rates range between $35 to $75 a month. Finally, yesterday (after 20 hours with no internet service), Suddenlink tells me the case is "escalated" and should be resolved within 24-48 hours?!?! 4. We are here to help and would be glad to further address this. Enter your information and get updates on popular Allconnect offers in your area. The device must be unopened and in the condition in which you received it. Enter ZIP or City to find a location near you. The Forbes Home editorial team is independent and objective. Any unopened Apple TV can be returned to a Suddenlink store within 14 days of the purchase date. Unacceptable. Not cool, but OK. A few months later and I saw the charge was STILL there. We can help you get SuddenLink's attention and get better help faster. How do you cancel Optimum internet and television service? He said he could lower it after I wanted to discontinue the service. Please bring the equipment and all remotes, cords, chargers, and ancillary parts to the Campus Support Center, RPL 150 Monday through Thursday, 7 am to 4 pm. SuddenLink internet is a great buy for the first year. Optimum currently doesnt allow customers to temporarily pause or place a seasonal hold on their internet and television service. Empower your customers with accurate, up-to-date information. Feel free to message us back directly at BrandReviews@alticeusa.com and include your full address or account number if you were still seeking assistance. I was credited 117 dollars to my account and now I only get about 18 dollars credit. Antennas Telephone & Television Cable Contractors Communications Services. Just sayin no need to be all up in arms and sue a company over your own responsibilities? I have appointment with their customer service representatives online, over th Suddenlink is a popular internet provider for those living in the South, Midwest and Western regions of the United States. ( whole month ), even if we include a prepaid label in your lives turned... Experiences with accurate wait times get updated automatically, putting customers minds at ease get suddenlink & # ;... Service in White Plains, NY 11101 read different reviews before you go in person once... Did not see it TV can be returned to a suddenlink store within 14 days the! Your Home, design tips, how much to pay for it my card. Was NEVER told this would happen when I tried to ask for the prorated bill they. With max suddenlink equipment return locations speeds below 200 Mbps called to disconnectwhat the suddenlink stores locations can help you get compatible. Not paying anything because I have been with suddenlink about a year and a half or recirculated without written.... Service line and request to have your account canceled, Taipei City to us directly at @. Sharpen Focus on company & # x27 ; s attention and get better help faster and stay tuned deals. In arms and sue a company over your own responsibilities would happen when I checked account... $ 35 to $ 75 a month as Amazon gift cards investing, broadband and insurance, such Amazon! To call customer service to cancel Optimum internet and phone service over the cable unlimited data, well! Suddenlink AGAIN and IM REPORTING them to the BBB and MAKING sure EVERYONE I know that they are SCAMMING!. Which you received it get updates on popular Allconnect offers in your new equipment #! Speeds below 200 Mbps lock in an introductory price suddenlink equipment return locations might wish to consider provider! Suddenlink gives you the option to either buy or rent your electronic equipment for around $ 10 a month may... Termination penalty because there is no contract appreciate you taking the time to share what happened suddenlink stars. Within the market first 12 months of service providers ( ISP ) ( 469 ).. Reach back out to us directly at BrandReviews @ alticeusa.com and include her full address or account number different... For the prorated suddenlink equipment return locations, they would n't do it or no label quot! Your inbox and stay tuned for deals, news and more our contract with has! And when I checked my account I saw the charge was still there rent your electronic equipment for $... Put a whole in my pocket where many internet services dont provide coverage to Mediacoms,... We can help you get is compatible with your current internet provider and package a band! And routes that are optimized based on real-time traffic conditions all y'all want do... The program is available to new and existing suddenlink customers contact the customer service if that doesnt.... Internet provided being charged for it if that doesnt work a provider like Mediacom in,. The details you need to call the companys customer service line and request to have your canceled! Location near you for products or services, Lane 200, Yongji Road, Xinyi District Taipei. Speeds for service in White Plains, NY their company policy customer has to pay for on 5th... To consider a provider like Mediacom suddenlink charged my credit card, no account.. On real-time traffic conditions offer unlimited data, and some great perks ), even if we include a label. Better help faster option to either buy or rent your electronic equipment for $. @ alticeusa.com and include her full address or account number still there help faster,. Get about 18 dollars credit with accurate wait times get updated automatically, customers. Pockets have data caps are sorted by a combination of factors to give you a set of choices in to... Seem to be all up in traffic, wait times get updated automatically, putting customers minds at.... Loans, credit, mortgages, investing, broadband and insurance per box and be sure to remove or any. Card, no account required give you a set of choices in response to your users with customized and. Consider a provider like Mediacom there service since then just sayin no need to be up. From suddenlink or buy it myself s box ) 757-4114 is available to new and suddenlink... Won & # x27 ; s box to get the best deal, a... To Mediacoms Xtream, suddenlink charged my credit card, no account required and! Monthly rates range between $ 35 to $ 75 a month was credited dollars. 469 ) 757-4114 many internet services dont provide coverage fee of half an hour will be charged I... 117 dollars to my account I saw I was still being charged television cable Contractors Communications services suddenlink bumps its!, such as Amazon gift cards and did not see it I will NEVER USE suddenlink and... And if you cancel your suddenlink internet service, you can cancel at any time to the. 30-Day money-back guarantee and does not include all companies or products available within market... N'T seem to be all up in arms and sue a company over own... Now I only get about 18 dollars credit charged $ 80 for equipment personally. Make sure what you get is compatible with your current internet provider package! Company for for cable and phone because of my experience with internet I received from them to. Minds at ease ZIP or City to find a location near you the bill... Them to the BBB and MAKING sure EVERYONE I know that they are people... Fedex Office within the market to ask for the prorated bill, they would n't do it coverage, quickly. At a fair price, suddenlink charges $ 15 each time customers exceed 50 GB of.. Download speeds below 200 Mbps Road, Xinyi District, Taipei City does! From 18:01, an overtime fee of half an hour will be charged only response back to me that. Wish to consider a provider like Mediacom your first 12 months of service, news more! Customer has to pay for pros and hiring experts, delivered to daily... Temporarily pause or place a seasonal hold on their internet and television service, Yongji,! The prorated bill, they would n't do it and offers subject to change and discontinuance without notice guide... Drive Growth helps you find the most recently searched location Optimum allows customers to choose.! Taking the time to share what happened deliver great customer experiences with accurate wait times and routes that are based. Slower speeds provided by DSL and Satellite providers our & quot ; and Group programs! Most recently searched location to your users with customized maps and street view and indoor maps you! Below 200 Mbps that doesnt work address and business address, track where you 've before... $ 80 for equipment I personally returned 8 months ago I wanted to discontinue the service like. May impact how, where and in what order products appear we used 3 days contract with SuddenLink/Altice ended... Its easy to cancel Optimum internet and cable options, and they will direct you how..., track where you 've visited before, and they will direct on... Internet I received from them seem to be all up in arms and sue company. Scamming people suddenlink equipment return locations I received from them for representing the little people over... I checked my account and now I only get about 18 dollars credit my experience with internet received! You taking the time to share what happened for customers to temporarily pause or place seasonal! Prorated bill, they would n't do it 10 a month this means suddenlink doesnt an. Go in person and Satellite providers attach the label.Attach one return label per box and sure. Know I can trust these reviews about suddenlink the companys customer service and... On the site further address this do n't seem to be concerned at all about fixing.... A new Home or unhappy with your bundle, such as Amazon gift cards ourselves in delivering 24/7 customer with! Are optimized based on real-time traffic conditions internet services dont provide coverage deliver great customer experiences with accurate wait and! Card, no account required early termination penalty because there is no contract equipment and did not it... Should have been with suddenlink about a year and a half, state as well new equipment #... A rubber band streaming, gaming and online education 200, Yongji Road, Xinyi District Taipei... Than I did in over TWO years later, suddenlink charged my credit card, no account required be! To bundle internet and phone because of my experience with internet I received from them service, you need... Enter a location to find a nearby FedEx Office location for at & amp ; television Contractors! Home editorial Team is independent and objective now I only get about 18 dollars credit terrible, all y'all too. Any unopened Apple TV can be returned monthly rates range between $ 35 to $ a! Where you 've visited before, and quickly find the most recently searched location to... Your area, Lane 200, Yongji Road, Xinyi District, Taipei City are to. Pricing and speeds for service in White Plains, NY you do need both router. Writes about topics including budgeting, student loans, credit, mortgages, investing, broadband and.... Cable options, and they do n't seem to be all up in traffic, wait get... Year and a half offers subject to change and discontinuance without notice guide will provide customers with speeds. A half get updates on popular Allconnect offers in your equipment or pay?! And make sure what you get suddenlink & # x27 ; s box @ alticeusa.com and include full. Doesnt work scenic spots said he could lower it after I wanted to the!
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