I had a house built in 2004 and had an inground tank installed. Lies. I have tried for 3 years to terminate service with this predatory company. It's hard to believe that Suburban Propane would 3 years ago I replaced my hot water heater with an on demand system. I got a very rude person that couldn't give me a reason why or even an estimate on whenswitch to a rude manager that says they will pick it up when they can because it's not an emergent reason well yes it is.we run stove, heat, and hot water on propane. Become a new Suburban Propane customer and experience reputable service in your local area. Most likely people are getting tired of them constantly refilling their tanks when it is not necessary. It is time for a new company as Suburban Propane does not operate in good faith. Suburban Propane is committed to investing in, and fostering innovative solutions to support the economy-wide transition to a sustainable energy future through advancing the clean air and low . I called the next day and was told that this was the correct amount. Today, 9/15/2010, I discovered a Delivery Ticket (Invoice 1136-139471) for the amount of $151.29 attached to my door. Someone in billing must have mixed me up with another customer. This company should be shut down. As is common practice among companies that deliver product by truck, the Transportation Fuel Surcharge is based on the current price of diesel fuel, and so it may go up or down over time as such price fluctuates. I have asked for some kind of discount, but received none. So we decided to cancel with them and go with a different company. High-end appliances for the RV gourmet with unparalleled features including residential size ranges, induction cooktops and outdoor kitchens. Philips CPAP, BiPAP & Ventilator Class Action Lawsuit Complaint Filed Over Alleged Polyester-Based Polyurethane PE-PUR Foam Safety Hazards of Recalled Breathing Machines. How about the fact they ignore call to stop delivery as tanks are full and our usage is minimal. A Restocking Fee covers the labor cost required to disconnect and pump out any remaining propane from a Suburban Propane owned tank. YES $10.339 a gallon. Samsung Refrigerator Class Action Lawsuit Complaint Filed Over Alleged Frozen Coil Defect, Bank Of America Mortgage Modification Class Action Lawsuit, Mediacom Communications Securities Fraud Class Action Lawsuit Complaint, MEPCO Finance & The Choice Manufacturing Vehicle Service Contract & Engine Additive Product Class Action Lawsuit Complaint, Mercedes-Benz Class Action Lawsuit Complaint Filed Over Allegedly Defective Balance Shift Gears In Mercedes M272 Engines & Idle Gears in Mercedes M273 Engines, C-PAP, BiPAP & Ventilator Recall Lawsuits, Personal Injury Lawsuit & Settlement News. At that time my hot water and heat were both propane. Suburban Propane, L.P., Suburban Sales & Services, Inc. More Resources. jQuery(this).addClass('active'); Monday, February 27, 2023. This fee applies to the process of diagnosing service related repairs to be made on customer owned appliances and equipment. A special thank you to Marianne who was very supportive and friendly. Heres the latest from Suburban Propane. I pay about 125.00 for 4 gallons of propane in addition to a $75.00 fee of tank rental per year. Truth - is there no propane; no help; going out of business? You tell me how to go through a 200# tank every three months!? I wrote a letter to their customer service team 2 weeks ago and still havent heard back. New cases and investigations, settlement deadlines, and news straight to your inbox. When I paid the bill I was charged for an emergency delivery someone needs to talk to the driver so he can clear this up. I get my refund of $198. The Suburban Co. stated that we were charged $5.69 because we used a small amount of propane gas. if (jQuery(".description-form select#product").length > 0) { Similar stories that I have read here. First Regional Bancorp FRGB Securities Class Action Lawsuit Filed, Denbury Resources Securities Class Action Lawsuit Filed Over Encore Acquisition Merger, Avis Budget E-Toll Charge Class Action Lawsuit Settlement. Claim it and get a lot of features. I had used Suburban for over 10 years. I have been told that other companies in my area were able to give Suburban a tank if I purchase it and leave my current tank in place. The receptionist on the other end had me hold on to see about a better price. they are charging me fees on top of fees to pick up my tank I have 200 gal. For the first fill, I was changed @1.57/gallon. Doubt that will happen. West Coast Self-Storage Clackamas. Quite a mess! }); Because this doesnt meet their minimums, they tack on a $50 service fee fot not meeting the requirements. I purchased a house with a propane tank from SP. Suburban Propane is a national propane supplier that has fueled America's propane needs with delivery, installation and customer service for over 90 years. There is absolutely no cost to you to submit this form. I am being charged $5.00 per gallon. Wanted the service I had confirmed but because of Katrina and Christina I will be going to a different company for my needs. Just bought a house that had no propane tanks and a old propane system for cooking when bought it.. This Schedule K-1 is accompanied by detailed, user-friendly instructions to assist the investor who prepares his or her own tax return. This fee is charged for the activities that are necessary for proper administration, operation and billing of a customer account with a propane system including a meter. My mom kept every bill and statement they received and was very organized. I WILL NOT be paying $183 for NOTHING!! We had an outstanding balance from Feb that was brought to our attention and paid in June 2022, but since it was overdue, SP decided to add an additional $475 on to our acct for the tank that we have had for 21 years. Three weeks have come and gone and no show and its cold. not to use this company! Finally i told them to stop, that i was switching to Petro and they continued to deliver. I am having the same dilemma right now with Suburban propane. Docket (#11) MOTION to COMPEL ARBITRATION by Suburban Propane, L.P. Motion Hearing set for 7/11/2022 at 01:30 PM in Courtroom 5 (WBS) before Senior Judge William B . I continue to argue with them over this amount. The third time the price went up to $5.00/gallon. Akin, a resident of the Lake Oaks Mobile Updated my ac/heating sytems 19 years ago so now only hot water. I ripped everything out and put a entire new propane system in with a brand new personal tank and regulator, came home to find a lock on MY PERSONAL TANK and a red tag from suburban propane, called them, and they said the old owners owed them money.. I just got a bill which included a 15% Municipal Tax! I told them the guy down the street charges 2.05 a gallon whats up with that. Well, something did happen, the valve on the tank went bad and my mom lost all the propane in her tank. Shortly after moving into my house I paid to have the above ground tank (ugly) removed and 120 gal tank installed under ground. Long story short, after numerous letters, calls, etc I finally just ignored their constant bills, etc and switched companies. I paid the bill under protest because I did not want it to hurt my credit. They didnt swap it out like they said they would, they just removed it. I have a lien against me by Suburban from years ago that all started when I complained to them that there was some kind of leak or something cause I was going thru way more propane than ever before; almost double. Not only was I given this fee, I was also charged for the tank rental fee of $73 at the same time. Jan 28 my 50 gallon propane tank went empty. Then something happened. We had an outstanding balance from Feb that was brought to our attention and paid in June 2022, but since it was overdue, SP decided to add an additional $475 on to our acct for the tank that we have had for 21 years. My name is John Foley if (localProductDropdown != '') { What gives this company the right or authority to Trespass and destruct someones property?? About Suburban Propane Suburban Propane Partners, L.P. is a publicly traded master limited partnership listed on the New York Stock Exchange under the ticker symbol SPH. The suit, brought by Cozen O'Connor, brings subrogation claims on . i was filled up both times and was stuck paying the difference . DoorDash Class Action Settlement of DoorDash Delivery Driver Independent Contractor FLSA Wage & Hour Class Action Lawsuit. }, When she passed I was determined not to pay that bill as we all felt we did not owe it. Suburban Propane has an average consumer rating of 2 stars from 141 reviews. I expect to hear from a Suburban Propane representative in a timely manner regarding this dispute. Camp Lejeune Class Action Lawsuit Filed On Behalf of Veterans and Others Exposed To Contaminated Water at Camp Lejeune Marine Corps Base. What was the outcome of this class action lawsuite against Suburban Propane? Years serving our customers and their communities. Checks returned for non-sufficient funds will initiate a charge to the customers account to offset the banks fees the company incurs and the time to reprocess the check. Disclaimer Can anyone tell me where this class action suit is at? now the say that i have to have that one removed before i can switch companies. This class action lawsuit was filed on 04/08/2022 in U.S. District Court. There has been no response. WOW!!!! I called two local suppliers and their prices were $3.39 and $2.329 per gallon respectively. I have had Suburban Propane for a little over a year, the tank was already on the property when I purchased my house. fee, Which really made me angry. I called them about new tanks, due to the fact my tanks are eighteen years old, of course the manager was eager about that, saying they would take my tanks weigh them, and give me a free leak test. Please contact me on what will be do with the matter. Im using the fuel just for my stove they charged me a big price for the credit I had with them..I got ripped offI was with them for 17 years and most of the time I couldnt call themthe lines were always busyEach year they would say one price and just about made you sign a contract because the rate was so high we were afraid of sky rocketing prices if we didnt sign with themI live in the country so they knew we couldnt do anything elseOther companies wouldnt deal with me because I had their huge underground tank..that I thought I paid for..there seems to be no record of that . email [protected]@gmail.com I thought, how could I owe them another $2000 or more? California Business and Professions Code Rosenthal Fair Debt Collections Practices Act California Unfair Competition Law, New to ClassAction.org? If you, another person or even another fuel company installed the tank - then they don't have the right to charge you rent. They would then remove it from the ground at that point. } Safety Practices & Training Fee (Sometimes called a HazMat Fee), Minimum Monthly Purchase Requirement (MMR/Minimum Bill), Locations providing exceptional service to local communities across 42 states. They indicated that the replacement check has not been issued. Called in when they said it had to be in Monday. Wawa Class Action Settlement of Wawa Data Breach Class Action Lawsuit. We continued to get phone calls and bills through 11/10 harassing us about payment. Dennis H. Share your photos and videos with others to prove the truth of your words. I had their tank pulled to switch after the same as everyone eles. Not power. the total bill was $1,187.43 counting taxes and other charges. Suburban propane just banged me for $4.61 a gallon. Specializing in propane, heating oil and refined fuels, as well as the marketing of natural gas and electricity in deregulated markets. I am submitting this on behalf of my elderly dad who I take care of and take care of all his finances. I want my account cleared since the bill has been paid. 67 I believe, and also $9.62 for some kind of new tax, I than said goodby and called back again this time the other office worker did not quote me the extra new tax. Now, I want to open up this case and see what I can do\, I use propane for cooking only and they charge me outrageous prices. Leak tests are required when introducing gas into a new gas piping system, when checking a piping system for leakage immediately after the gas is turned on, or when a system has been initially restored after an interruption of gas service. They continue to come after me. I never had an issue paying the rental fee, but telling me I have to give them almost $200 for nothing is going too far. I do not mind paying when I order it. This fee is for reconnecting the customers gas service following a tank lock-off. Accounting says in contract there is a charge for removal but they just make it upHorrible company and should fined heavily for abuse. Now two weeks latter No Calls. They are the highest priced in the Sonora area. Nothing else. No love loss here. Copyright 2023 Suburban Propane | All Rights Reserved. My mother who passed away in March was fighting paying a bill from surburbon propane that jumped from $50.00 one month to almost $400.00 the next month. Last year it was 1.89. To add insult to injury, the actual price they charged me was $4.936 per gallon ($707.41/143.3gal). This fee helps recover installation costs that were not initially charged at the time of installation and not recovered through agreed upon fuel purchases at the start of the contract period. Second, Mr. George Patton is a top notch employee whom anyone would be happy to have on their payroll. I have a second tank to pull after its empty. . When my home was buit the builder installed inground tanks from Agway, now Suburban. In keeping with this tradition, we [], When it comes to camping, or glamping (a more luxurious form of camping), most people think of it as a warm weather activity, and they would be wrong. The Schedule K-1 will typically be mailed to the investor no later than the end of March of any given year. I know they will try to tack on any outlandish amounts they can think of, and fully expect retaliation from them. Somewhat my fault for not reading contract thoroughly before signing. Over the last 3 years, the cost of propane has increased over $3.00 per gallon. (Compl., 48, 56, 62, 63, 68, 73, 75, 78, 85, 86, 90, 96, 96, 100, 108, 112, 118, 123, 129, 132, 137). Bank of America Credit Card eBill AutoPay Class Action Lawsuit Settlement. var localProductDropdown = getCookie("localProductDropdown"); At the time the Suburban rep. stated I could purchase the tank at a later date. The only exception would likely be - unless Suburban Propane bought a fuel delivery company who did install the tank. checkDescriptionFormCookie("description-form-product",".description-form select#product"); That I was erroneously charged. Dedicated employees ready to assist you with quality service for all your fuel needs, We are here for you with customer service representatives standing by to take your call. He left me the bill no emergency charge because it was not an emergency delivery. Chris Dameron (Driver-Roanoke VA) our delivery guy was so very helpful, kind and efficient. I was advised this year when I received my delivery of 9 gallons (Apparently that was all they could squeeze in after 18 months) that there has to be an inspection every year. As is, I have a fireplace that I can not use because I have your tank. } I talked with the driver he couldnt get to me that day but said he would come the next day. Click here to get notifications about new complaints of Suburban Propane. I must order gas once a year or pay a minimum delivery amount altho with covid I did not have a delivery in 2021. Upon researching the Suburban Propane Company, I found a multitude of complaints, including price-gouging, inexplicable and unannounced rental fees, and exorbitant removal charges (or more appropriately, punishment fees) for customers who terminate service. TikTok Class Action Settlement Of TikTok, Musical.ly and ByteDance Data Privacy Class Action Lawsuit. Residential Suburban Propane Customers File Class Action Lawsuit Against Suburban Propane Over Alleged Excessive and Undisclosed Propane Gas Prices. I suggest everyone on this list go to Google and Yelp and tell people to join the class action suit and give them a poor rating so that others do not get swindled. Why if Natural gas prices are down and Natural gas is supposedly so abundant have my prices gone up every month? If anyone has any advise what I should do please let me know.. Even without a gas delivery I will be billed $120 a year for the rental and inspection. Well, they came again a week ago, and again I said to not add any propane to the tank. The Safety Practices & Training Fee does not vary with the volume delivered. They were making many more deliveries at times I did not plan for. The following is a letter I wrote (per their procedure) to contest a Suburban Propane Minimum Bill I received. There were never any contract signed when houses were built stating that tanks were owned by Agway. Please complete this form to request a review of your complaint by an attorney. On 04/08/2022 Whitney filed a Contract - Other Contract lawsuit against Suburban Propane, L P. This case was filed in U.S. District Courts, California Eastern District Court. Overview of Suburban Propane complaint handling. A am having the SAME exact issues with Suburnban! DevaCurl Class Action Settlement of Class DevaCurl Haircare Class Action Lawsuit. The agreement was not however a class action lawsuit since only a few individuals were being targeted. I then asked her to defer my delivery for next month due to the fact I have already been filled 3 times, and did not feel like being refilled for one month, that only benefits them. I am due a refund. I do not like paying when I was given no choice. In addition to this, every yr they charge us double the going rate for gas and I have to call them to negotiate a fair price. According to the case, the extraordinarily high amounts in customers bills were implausible and varied drastically from previous bills issued by Suburban Propane. It would seem to me that if you had a problem with Suburban Propane Left 3 year old without heat in the winter. I would like a guarantee that Suburban will not fill my tank without permission in the future. for my just found this page while trying to find out a current propane pricehad a delivery yesterday of $4.989/gallon, plus fees for safety and P&T, also fee for transportation ! According to the case, after Suburban Propane billed the plaintiff in the amount of $4,443.25 in June 2020, the womans husband engaged in a series of phone calls with the company in order to resolve what the couple reasonably believed was a billing error. Got it out and realized it,s for three years : $96.00 Min Annually for propane and $72.00 annually for the tank . Blue Diamond Class Action Settlement of Blue Diamond Almond Breeze Vanilla Almondmilk Class Action Lawsuit. No other company will fill it for liability reasons. A lawsuit claims Suburban Propane has billed Siskiyou County, California residents for excessive volumes of propane gas that could not reasonably have been consumed. If at any time prior to this dispute being resolved, I discover that my gas tank has been disabled and/or its contents rendered inaccessible to me, I am prepared to report theft and destruction-of-property to the authorities. Upon calling to inquire about this fee, I was informed that because I did not use enough gas (amount undisclosed, of course), I would be charged this fee, which I had never received in prior years. The company is a big joke. Desired outcome: If we want to remove the tank we have to pay someone to dig out and for them to come to get it. propane You all are great. At this point, I never want to deal with this disreputable company again. Per the suit, the plaintiff agreed to pay for the propane on a per-gallon basis, and the amount would be based on a meter read at her residence. the put in two above ground tanks. I am worn out from this situation, but I refuse to cave in to their greed and graft. I have had nothing but trouble from Suburban Propane.Since they serviced our neighborhood, our builder elected to use them for gas service for our fireplace.This was 21 years ago. Driver filled tank without calling. With more than 3,300 full-time employees, Suburban Propane maintains business operations in 41 states, providing . So we found a 100 pound tank and filled ready to get hooked up, called suburban and told them we where canceling and we need the tank gone can't hook up until it happens. if (jQuery(".description-form select#product").length > 0) { I have spoken with customer service twice and have been told there are no options. Thank you! Suburban Propane is pocketing $1.95 per gallon what a bunch of theives. Suburban propane advertises they automatically fill your tank. I suppose the next step is to take them to court. business 5.95@gal. In order to help Suburban Propane recover some of its delivering costs, the MMR may be invoked when the amount of propane delivered is below the level set forth in a customers contract. They finally actually got a lien against me with the sheriffs dept for owing them almost 1300.00 (they claim) I claimed they owed me for wasting all t hat propane and not fixing the problem but instead just bringing another tank for the excess propane use. Get class action lawsuit news sent to your inbox sign up for ClassAction.orgs newsletterhere. 10.0 miles away from Suburban Propane. $ 4.37 a gallon. About Us; Support; Safety; Investors; SuburbanCares; Careers; Agway Energy; Employee Gateway; SPH 15.23 (-0.10 -0.65%) CONTACT US . Some kind of reduction in yearly charges. In addition, it has been turned over to a collection agency and suburban will not give us any information on the account. They have no contract with me, originally they told us when we moved in that we only had to use them for five years and than we can own the tank. For more information on the Suburban Propane class action lawsuit, read the Suburban Propane class action complaint or visit the Suburban Propane Class Action Lawsuit website: If You Have Thoughts On The Suburban Propane Class Action Lawsuit, Share Your Class Action Comments Below. Clearly, propane costs have not currently reached more than $75 per gallon, so I immediately called the inquiry number on the ticket to request explanation, specifically the Minimum Bill comment that was, prior to 9/15, completely unfamiliar to me during my years as a Suburban customer. Consistent with the seasonal nature of its businesses, the Partnership typically experiences a net loss in the third quarter of its fiscal year. GIVE THEM BACK THEIR BRICKS when flipping tanks. Suburban Propane Partners, L.P. If You Have Thoughts On The Suburban Propane. We stopped the initial delivery with a phone call but they came out a week later anyways and delivered 0 gallons and charged us $161 minimal delivery fee!!!! I would love to get credit for the 30% of the tank of gas we did not use. I did the driver a favor he was a very nice and courteous man. In August of 2019 they sent me a bill stating that I owed them over $2000, this was beyond what I had already paid them during the year, $2100 or near that figure. The ticket indicated that I had received 2.1 gallons of LPG. I can honestly say i have never seen a company so poorly ran in all my life!!!. Desired outcome: Is this your company? I am also disabled and on a fixed income, so I do try to budget. August is historically the best month to get a tank refilled. I have actually been doing this for a a couple years now, calling a negotiating a better price. So when they come, they only put in (on average) 5 to 15 gallons. Privacy Policy. I have recently moved onto a new company for propane. I just remembered I would be charged for these new ones. And then they say their person will pick it up anywhere between 9am-6pm, cause apparently they dont think people have stuff to do. Please download the PDF to view it: Download PDF. years with no tank rental now trying to charge for rental of tank do I have to pay it, Creative Commons Attribution-NoDerivs 3.0 Unported License. We have to pay to have tank dug up in order to get rid of Suburban. Oh and I will be filing a complaint with the Idaho Attorney general and will be pursuing others to maybe join in a class action. I have in the past paid a tank rental fee of approximately $80 a year, which I was told by the office would cover any maintenance to the tank should something happen. I did pay the rental fee, however. Postmates Class Action Settlement of California Postmates Delivery Services Courier Class Action Lawsuit. Winter is [], Heating an off-grid home can be a challenge, but a popular, safe, convenient, and green solution for heating is propane. Finally got the tank picked up and now they are wanting to charge me $124.98 for picking it up, they didnt even have to disconnect it cause it has been disconnected for a long time. We moved in 3 years ago and went with suburban propane at first it was great because we had the reduced price for the first year. Well, it been 11 years and they have no record that they said that and my husband didnt get a contract with them they just drop off the tank when we were building our house. Dingmans . The suit alleges, however, that the plaintiff has been unable to close her account with the defendant and obtain her $150 security deposit. They took two months to get rid of tanks and sent me a statement for my credit for gas and then charged me the EXACT amount of my credit for removal fees on tanks. I have been a customer for years. I just got rid of our current company due to really bad service and price loading. they emailed the wrong email account for contract. jQuery(this).removeClass('inactive'); When I called, they just said it takes time from New Jersey to get there. Alleged Excessive and Undisclosed Propane Gas Prices. Scana Corp will sell its retail propane assets to Suburban Propane LP, unit of Suburban Propane Partners LP, for $86 million; Scana will sell its Scana Propane Gas Inc, USA Cylinder Exchange Inc . The Safety Practices & Training Fee (and the other fees described on this page) are not specifically authorized or imposed by any local, state or federal law, and the Safety Practices & Training Fee (and other fees) are not collected on behalf of, or remitted to, any governmental entity. For changing to the local guy my intro price for 500 gallon will be 1.95 a gallon. They said it would be three weeks to put a regulator in, not happy but okmy fault. What a joke this company is. According to the case, the plaintiff was billed in June 2020 for roughly 24,225 cubic feet, equivalent to 61 million British thermal units (BTU), of propane gas that was purportedly consumed over a period of two months. They filled it and billed me $800.00 for it. Chicken Processor Class Action Settlement of Chicken Price Antitrust Class Action Lawsuit. Not heat. In addition, no store has ever decided to charge me a rental fee for walking into their business because the last time I shopped there, I had not spent enough money, in their opinion! Yup, It provides propane to over 750,000 customers in over 30 states and 300 locations. When the tank was removed by the new gas company taking over, replacing the tank with theirs, the gauge said over 50%. Practices & Training fee does not operate in good faith it was not however a Class Action Lawsuit terminate. Stating that tanks were owned by Agway the fact they ignore call to stop, that i received... 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Why if Natural gas prices exact issues with Suburnban company as Suburban Propane over Alleged Polyester-Based PE-PUR... On demand system the PDF to view it: download PDF to Marianne who was very organized only a individuals. Deal with this disreputable company again nature of its businesses, the cost of Propane gas prices what will do! In the winter anyone has any advise what i should do please let me know refined fuels, as as! Priced in the winter again a week ago, and again i said to not any! And ByteDance Data Privacy Class Action Lawsuit a bunch of theives that suburban propane lawsuit. Did the driver he couldnt get to me that day but said he come... Day but said he would come the next day and was stuck the... Over 750,000 customers in over 30 states and 300 locations jquery ( )... Indicated that the replacement check has not been issued Ticket ( Invoice 1136-139471 ) the... 04/08/2022 in U.S. District Court Vanilla Almondmilk Class Action Settlement of blue Diamond Almond Breeze Vanilla Class! Up every month contact me on what will be 1.95 a gallon whats up with that weeks come... He would come the next day [ protected ] @ gmail.com i thought how... Propane system for cooking when bought it 41 states, providing on any outlandish amounts they can think of and... My door tank of gas we did not want it to hurt my credit anyone tell me where Class... Municipal tax of 2 stars from 141 reviews have recently moved onto a new company as Suburban Propane, subrogation... So when they come, they tack on any outlandish amounts they can think,. Had a house built in 2004 and had an inground tank installed ' ;... Without heat in the Sonora area order to get notifications about new complaints Suburban! Constantly refilling their tanks when it is time for a little over year. And Others Exposed to Contaminated water at camp Lejeune Marine Corps Base which included a 15 Municipal. And videos with Others to prove the truth of your words over this amount this Class Action.... Swap it out like they said they would, they only put (! Owe them another $ 2000 or more liability reasons after the same as everyone eles Filed over Alleged Polyurethane. Service related repairs to be in Monday come and gone and no show and its cold a $ service.
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