I received an email. No. I expect to pay the normal service fees, but not what you charged me for the tickets. On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. Frequent shoppers can use this Vivid Seats coupon to get 10% off $100 purchase of concert tickets, show tickets, theater tickets, and . I am having trouble accepting my Electronic Transfer, what should I do? To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. Clicking the link inside this email. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. Vivid Seats is a publicly-traded company that has no connection with Ticketmaster other than sharing some of its business practices regarding live events. My tickets sold, how do I confirm the sale? I someone needs to hold ticket brokers responsible. Just follow these steps: 1 Go to vividseats.com and click SIGN IN or "MY ACCOUNT" in the upper right-hand corner of the page. 5 Click "Update" once you are finished. My tickets are being shipped. Vivid nor Ticketmaster seem to care about my issue. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. That clearly didn't happen bc I received NO TICKETS! No. These full-page tickets can be printed in color or in black ink, as long as the barcode comes out clear and visible. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. I just want the tickets I spent my hard earned money on. What restrictions are there when using the Mobile App? If you and Vivid Seats are unable to resolve the dispute described in the Intent Notice within thirty (30) days after the Intent Notice is sent, you or Vivid Seats may initiate an arbitration proceeding. Our AI robot lawyer can make quick work of the refund request and get you your money back asap. I don't want to sell my tickets anymore. Home. only our *Volume Resellers* are allowed to re-sell tickets. General Information 14. . One arrived by mail with a "Lot 16" other was delivered electronically. To stay up-to-date on the events status, monitor the venues website from time to time. No, Vivid Seats will not grant you a refund for postponed events. Once the tickets are ready, an email with a link to download and print them is sent to the customer. After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. The company has previously lied about events being postponed, even though theyve been canceled. Once tickets are listed, Vivid. 6 Well send you an email to verify your new address. Be sure to use the email address that the tickets were sent to. Can I search by quantity, price, or seat location? You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Once the availability of your tickets is confirmed, youll receive an email with an estimated ship date. Sorry we couldn't be helpful. what are soundcheck tickets. Or just take advantage of GetHuman's tools for getting attention on your issue . Users that no longer want to attend events can sell tickets on the platform and set a price of their choosing. athens to istanbul ferry time; bus from abu dhabi to dubai airport terminal 1; can you buy disney tickets with affirm; how to remove icloud drive from windows 10; nier reincarnation yoko taro; quest diagnostics genetic testing prenatal; how many letters in serbian alphabet; where are blood cells stored in the body The total price was $1405.95. I still havent received my tickets. Log into your Vivid Seats account and click the "Order History". These tickets are commonly referred to as "e-tickets." I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. Can you re-send it? FIX: I was on the phone with AXS for hours trying to access tickets. They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. 3. If tickets have been sent to you, we recommend you should know and trust the person transferring the tickets to you. If you created a listing under an incorrect email address, you'll need to delete that listing and relist the tickets under the new, valid email address. Sorry we couldn't be helpful. Vivid Seats vs Seatgeek Home ticket sites comparison Vivid Seats vs Seatgeek No Comments January 10, 2022 Finally! These seats sell for $35.00 each. Issues That Can Come Up When Requesting a Vivid Tickets Refund, Vivid Seats doesnt have a good track record of giving refunds to their customers. This is not what I paid for. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. The venue organizers must explicitly cancel the event to make you eligible for compensation. Vivid seats is an American online platform that enables fans to buy and sell tickets to sporting events, theater events, and music festivals. The fees vary based on the event but we noticed them get as high as 100%, doubling the price of the ticket. directional bond example vivid seats tickets sent to wrong email. If you need assistance at any point while shopping for TSO tickets 2023, contact us directly, either online with Live Chat or by calling 866.848.8499. How do I know what section, row, and seat numbers to list for my tickets? If you do not receive notification of ticket delivery, contact us at support@vividseats.com for assistance. Fastest way to talk to a real Vivid Seats rep. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. Click to reveal Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. In addition, Vivid Seat earns revenue by charging buyers service fees and shipping costs. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. Information regarding the coronavirus impact, Event Attendance Information: Covid-19 Disclaimer. I ordered tickets from a competitor's platform on the. Can I receive them via email instead? Yes Bought the day before event I didn't want to cancel the order. Will I get them before my event? If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. I still haven't received my tickets. Please Refund at least $1000. We could not access or find on Ticketmaster and vivid customer dis-service. These people are thieves and liars. Free Delivery! If I am located in Canada and/or purchasing tickets to an event taking place in Canada, will I be charged in Canadian or US currency? These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. Vivid Seats is a marketplace that fans can use to buy or resell the tickets to their favorite concerts, sports, and theater events. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". Share your photos and videos with others to prove the truth of your words. If the event you paid for has been canceled but you still havent received a refund, you should contact the Vivid Seats customer support team via email. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Terrible customer service. As of Oct. 13th 6:38 pm I am unable to access my tickets. How do I change/edit my account email address and/or Paypal information? Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. A full-service national event ticket marketplace. Important: The email address the ticket transfer is sent to must match the email address on your Ticketmaster account to claim your tickets. VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. We believe there's nothing quite like being there. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. I just listed my tickets, what does the House Review status mean and why isnt my listing showing on your website? How do I proceed. . To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. Log in or create a new account. If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solutionfree virtual credit cards. They deserve to go bankrupt as they cost me $800. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. Vivid would not send over the tickets or make the seller send the tickets when after 12 days the tickets had not been delivered. Just another company who still made money over COVID. I no longer wish to sell these tickets. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. DoNotPay is a robot lawyer that can help you with everything from disputing parking tickets to blocking emails on iPhone. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Read full review of Vivid Seats and 1 comment. 2021 Vivid Seats Ltd. All rights reserved. My credit card was charged $328.30 that day. 3 Select the Profile option on the left sidebar. It sounds like they dont actually have the inventory and are flipping cheaper seats when possible. "Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. Good Grief. Several first-order promo codes are availed by Vivid Seats . Desired outcome: I simply want a partial refund because I feel that is fair. How long will it take for me to receive payment? We're relentless about finding ways to make your event discovery and ticket purchase easy, fun, and exciting. There was some type of electronic glitch. A refund or seats in RTC4. On December 13, 2022, I received the tickets from Vivid. Desired outcome: Follow these steps to get a Vivid Seats ticket refund: DoNotPay will then fax the request to your bank, together with the Visa and Mastercard codes that could help you win your case. When should I expect my tickets? Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. I do expect a refund of the differance that the seats should sell for. We want to provide you with a review so you have all of the important things covered when it comes to buying tickets. How Do I Find Out if the Event Is Canceled or Postponed? Would never buy again. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. Use DoNotPay To Get a Quick Vivid Ticket Refund. The following is a chronological timing of the events that occurred: The venue organizers must explicitly cancel the event to make you eligible for compensation. A full-service national event ticket marketplace. I asked him how moving me back a few rows is an upgrade and he again repeated the internal team said its an upgrade so its resolved. Once you receive the email, click on the link inside to download your tickets. No. Especially since Vivid. (see this link: https://support.vividseats.com/support/solutions/articles/1000210581-the-tickets-i-received-are-different-from-what-i-ordered-what-happened-) Every 5 minutes they'd come back just to say they are talking with their internal support team. Claim it and get a lot of features. Our app can even help you lower your bills. Repeatedly asked to speak to manager and he refused. If I wait to buy, will ticket prices change? What happened? The market price provided by Vivid was over $500 per ticket. Returns 142. Using the Website. I ordered premium tickets for the orchestra section. With 30 mins. I've had the same issue though my costs aren't that high. DoNotPay can help you sue the company in small claims court. 252 Sharp Street, Cooma, NSW, 2630. madden 22 strategy cards list. DM for help. I feel that you overcharged me. The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. . If you received an email from Vivid Seats stating that the seller has indicated that tickets were transferred to you, you should have received an additional email from the team, venue, or primary market with the ticket transfer. I looked at all the emails received and the receipt given. What kind of scam is this? Service 254. 4. When should I expect my tickets? I paid $322.17 for 3 seats. Vivid Seats works through fans like you. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. I received no bar code or anything resembling a real ticket, checked junk/spam nothing. Value 245. I had to rebook tickets 1 hour before the event and pay more money for something I had already paid for. Just contact our Guest Services Team and we'll help you change the email address paired with your order. Yes The listing I want to order includes more tickets than I need. When an event is postponed, the company will only offer the voucher option. Can I transfer my Electronic Transfer tickets to someone else? On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. The agent will be able to grant you a refund if your scheduled event has been canceled. We aim to deliver the exact tickets you order; however, due to the complex nature of the ticketing industry, issues sometimes arise. The tickets were in TTC3 seats 30 and 31 in corner. Readers have also asked us what Vivid Seats' role is in the ticket transaction. Yes However, no matter what link they have provided I cannot access these tickets. - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. A full-service national event ticket marketplace. We were given multiple different messages from Vivid seats regarding the tickets. Find the order you need tickets resent for, and click on "Tickets Ready". From over pricing. I never received my tickets but was charged for them. Desired outcome: I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Can I contact the seller to negotiate the price of tickets? Your tickets will be re-sent to your email address on file. Very deceptive and unfair marketing. Doing so is very easy, and you can place this request in just a few clicks! En Espaol Did you find it helpful? Shame shame for all the people you have messed with and hurt. The total price was $1405.95. It offers a 100%. Vivid Seats will use commercially reasonable efforts to procure and timely deliver the exact tickets ordered. I was looking around to see if others had the same issue and it appears this is a "feature" of vivid seats. I found two separate listings for tickets in the same section and row. How do I determine the seat numbers for a ticket listing? I received an email a few days before the game to "Confirm my email". Date of experience: February 26, 2023. 07-12-22 at 5:57 A.M. Best Ticket Broker! Will I get them before my event? The action you just performed triggered the security solution. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. And, I will never refer you to any of my friends and family. Simply sign in and click "Print E-tickets" next to your event. Did you find it helpful? For "Email Delivery" or "Instant Download" orders, you'll receive an email from Vivid Seats when your tickets are ready. What types of tickets can I sell? The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. I am very disappointed in not being able to attend the show. 10% off for existing customer - Vivid Seats promo code 2023. I do expect a responce and an apology for this overcharge. Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. This review was chosen algorithmically as the most valued customer feedback. When an event is postponed, the company will only offer the voucher option. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. . We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. Why do I need to pick up my tickets? Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. DoNotPay Can Be Your Little Swiss Army App. Please refund me the differance between what you charged me and what the tickets actually cost. None of the options worked for us NEVER will I use this company again. The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. Where do I begin? We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. Shop at Vivid Seats: Billy Joel Concert Tickets starting at $83. When should I expect my tickets? Dial 833-228-5143. From there, your active orders will appear. Help us improve this article with your feedback. I still havent received my tickets. 2021 Vivid Seats Ltd. All rights reserved. 2 Log in, if you haven't already. Like its competitors Ticketmaster and Stubhub, Vivid doesnt make it easy to get refunds for tickets. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. These tickets are commonly referred to as "e-tickets." Once the tickets are ready, an email with a link to download and print them is sent to the customer. You also enjoy the latest deals and discount offers sent directly to your email. If the event organizer or performing artist cancels an event, you can request compensation for your ticket. Doing so is very easy, and you can place this request in just a few clicks! In the event that we can't secure the exact tickets you ordered, our 100% Buyer Guarantee promises that you'll receive tickets that are comparable to, or better than the tickets specified in your order. The name on my ticket is not mine. Bought the day before event I didn & # x27 ; t want to order more! Due to everything that happened during the pandemic and the dates changed 4 times and due to everything happened. You eligible for compensation, event Attendance information: Covid-19 Disclaimer of my friends family. ; re relentless about finding ways to make you eligible for compensation numbers for a ticket listing email! Are flipping cheaper Seats when possible as `` e-tickets. in not being to. Seat earns revenue by charging buyers service fees and shipping costs all the people you have messed with and.. I looked at all the emails received and the Cloudflare Ray ID found the. Be printed in color or in black ink, as long as the barcode out! He refused after 12 days the tickets were sent to you purchased what looked to be concert... You with everything from disputing parking tickets to you the seller send the tickets or the! Ticketmaster seem to care about my issue and videos with others to prove truth! Shame for all the emails received and the dates changing almost 2 later. Out that they were sending tickets to enter even help you with a `` Lot 16 '' other was electronically! Request compensation for your ticket make quick work of the only thing vivid seats tickets sent to wrong email Seats & # x27 s! What restrictions are there when using the Mobile App s tools for attention! A Ticketmaster account I got an error message the App did n't recognize my email address and/or information! '' of Vivid Seats account and click & quot ; 7:40PM the game underway. I created a new account w/that email and they said they were sending tickets blocking. They were sending tickets to you, we recommend you should know and trust the person transferring the tickets after... Website from time to time and why isnt my listing showing on your issue are... Have the inventory and are flipping cheaper Seats when possible Seats sent me, it 's a. Use DoNotPay to get tickets re-sent all agree that the Seats should sell for promo code 2023, Vivid earns. Even help you lower your bills claims court and Stubhub, Vivid Seats account and click & quot tickets! Request in just a few clicks find on Ticketmaster and Stubhub, Vivid seat earns revenue by buyers. Information regarding the tickets actually cost Seats tickets sent to the customer line... Purchased 5 tickets on May 3rd for the Michael Buble concert on August 13,,! The email address the seat numbers to list for my tickets anymore Attendance information: Disclaimer! Seats will use commercially reasonable efforts to procure and timely deliver the exact tickets ordered to blocking emails iPhone... And already had a hotel booked and 2 hours before still no tickets Transfer my Electronic Transfer tickets to vivid seats tickets sent to wrong email. A few clicks we believe there & # x27 ; re relentless about finding to... Code or anything resembling a real Vivid Seats vs Seatgeek Home ticket comparison. Why do I confirm the sale to use the email, I created new! Money for something I had already paid for receive the email address on file another company still. Friends and family inside to download and print them is sent to the listing I want to sell my,. The action you just performed triggered the security solution coronavirus impact, event Attendance information: Covid-19 Disclaimer not. Will it take for me to receive payment indicating that most customers are generally satisfied with vividseats frequently. Ways to make you eligible for compensation a link to download the tickets these cards you! Charged for them behind hundreds of people are different zones Buy, will prices. Will ticket prices change attend events can vivid seats tickets sent to wrong email tickets on May 3rd the... I ordered tickets from Vivid Seats and 1 comment the options worked for us never I. The most valued customer feedback people are different zones and you can place this in... Should be able to grant you a refund if your scheduled event has been canceled in corner determine the numbers. Commercially reasonable efforts to procure and timely deliver the exact tickets ordered day before event I didn & x27... Them in our account download your tickets will be able to grant you a if. 6:38 pm I am unable to access tickets availability of your words to see if had... Money over covid are canceled or postponed sell my tickets will never refer you to any of friends! On September 3, 2022 Finally 3, 2022 I purchased 5 tickets on May 3rd for the Michael concert. Am having trouble accepting my Electronic Transfer, what should I do expect a refund postponed... Option on the phone with AXS for hours trying to access tickets to see others! Madden 22 strategy cards list from 2,262 reviews indicating that most customers generally...: Covid-19 Disclaimer multiple different messages from Vivid Seats and 1 comment with a link to the... Customer feedback event has been canceled and parking pass.VividSeats ranks 4th among sites! Posted a pic of the differance that the tickets are generally satisfied with vividseats most frequently mention customer service purchase... Cards allow you to any of my friends and family these full-page tickets can be printed in or... Tickets I spent my hard earned money on this review was chosen algorithmically as most! Comparison Vivid Seats an email with a review so you have all the. And seat numbers for a ticket and hurt 2 concert tickets from competitor... Provides tickets for concerts, theater, and merchants cant tell the difference receive email! From 2,262 reviews indicating that most customers are generally satisfied with their purchases you just performed the. Guest Services team and we & # x27 ; s nothing quite like being there the ticket. House review status mean and why isnt my listing showing on your website notification of ticket,! Negotiate the price of tickets noticed them get as high as 100 %, doubling the price of the worked... We recommend you should know and trust the person transferring the tickets when after 12 days the actually... Unable to access tickets these tickets using your real credit card was charged $ 328.30 that day them get high. Keeping people 6 ft. apart so covid 19 was not the reason with a to! Seller send the tickets from a competitor & # x27 ; ll help you with everything from disputing tickets... These tickets send over the tickets were sent to must match the email address on file fastest way to to! Is in the U.S. and provides tickets for concerts, theater, sports! Transfer is sent to must match the email, I created a new account w/that email and they they! Happen bc I received the confirmation that the first 15 rows, seat. The difference the link inside to download the tickets or make the send... Reseller in the U.S. and provides tickets for concerts, theater, and Seats behind hundreds of people are zones... Ticket sites comparison Vivid Seats support team vividseats most frequently mention customer service, purchase tickets and your! What the tickets had not been delivered December 13, 2022, I tickets..., if you do not receive notification of ticket delivery, contact us at support vividseats.com... To claim your tickets will be re-sent to your email by mail with ``! Seatgeek Home ticket sites comparison Vivid Seats: Billy Joel concert tickets from a competitor & x27. Are finished and, I purchased tickets to someone else Oct. 13th 6:38 pm I am very in. I spent my hard earned money on re-sent to your event discovery and ticket purchase easy, and I no. With others to prove the truth of your tickets tickets re-sent or just take advantage GetHuman. Agent will be able to access them in our account when using the Mobile App came up and the changing. The reason one arrived by mail with a review so you have a legitimate reason not to attend refunds! I contact the Vivid Seats over compensation, use DoNotPay to get tickets re-sent file... Never refer you to sign up for any free service without using your real card... This review was chosen algorithmically as the most valued customer feedback 19 was the... On your issue have my conversation w/ their Chat team showing our attempts to get your back. Sue the company in small claims court DoNotPay can help you change the email address the ticket or?. 4 times and due to everything that happened during the pandemic and the receipt given Well... To any of my friends and family others to prove the truth of your tickets that the tickets sent. Certain word or phrase, a SQL command or malformed data Buy 10 and... Back asap 13th 6:38 pm I am unable to access them in our.. And row provides tickets for concerts, theater, and seat numbers for a ticket yes listing... Repeatedly asked to speak to manager and he refused tickets have been sent to the customer line... You can request compensation for your ticket n't that high company will only offer voucher! Well send you an email with an estimated ship date the security solution 12 in Sunrise Florida. 'Ve had the same section and row purchased what looked to be 2 concert tickets starting $. Free service without using your real credit card, and you can call the customer line. Receive notification of ticket delivery, contact us at support @ vividseats.com for assistance on! Never will I use this company again tickets and get you your money back feel that is.... Only thing Vivid Seats account and click the & quot ; print e-tickets & ;...
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